At Organic Grit, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely pleased with your product, we are here to help with our straightforward return process.

Return Period

30-Day Return Window: You may return any product within 30 days of the date you received it.

Conditions for Return

Unopened and Unused: Products must be in the original packaging, unopened, and in the condition, you received them.

Proof of Purchase: A valid receipt, order number or proof of purchase is required for all returns.

Types of Returns

Refund: Eligible returns will be refunded to the original form of payment.

Non-Returnable Items

Opened Products: Products that have been opened or used are not eligible for return, due to safety and hygiene standards.

Sale Items: Items purchased on sale or with a discount are final sale and cannot be returned.

Return Process

Contact Us: To initiate a return, please contact our customer service team here with your order number and reason for the return.

Return Approval: Our team will review your return request and, upon approval, will provide you with a return authorization and instructions for returning your product.

Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product.

Please ship to the below address:

8700 Stonebrook Parkway, #21 Frisco Texas 75034, United States

Refunds

Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.

This policy aims to make the return process as transparent and straightforward as possible, maintaining trust and satisfaction among your customers.